Multi-Channel Chat Integration

Unified conversational AI platform that delivers consistent assistant experiences across all customer touchpoints including website, mobile app, social media, messaging apps, SMS, and voice channels. Our solution maintains conversation context as users switch channels, provides unified analytics, and enables centralized bot management. We handle channel-specific capabilities and limitations while ensuring brand consistency. The platform includes omnichannel routing to human agents, customer journey tracking, and performance analytics across channels. Features include channel-appropriate response formatting, rich media support, and real-time synchronization. This provides customers flexibility to engage on preferred channels, ensures consistent service quality, simplifies bot management, and provides comprehensive insights into customer interactions regardless of channel.